Support. Sales. Solutions.

At CoffeeBean IT Services, we can help your business no matter what level of IT support you require by offering partial or fully-managed IT services. Choose from our Core Roles, covering the immediate, near-term and long-term needs of our clients:

Support Technicians

Friendly, professional, and down-to-earth. We offer both personal onsite support and remote assistance for your staff; whether they’re office-based, work from home, or out in the field.

Scope of Support:

  • Onsite
  • Phone
  • Email
  • Secure shared-screen computing

Experts With:

  • Hardware & software support
  • Desktops & workstations
  • Laptops
  • Servers
  • Mobile devices (tablets & smartphones)
  • Printers, scanners, and multi-function devices
  • Internet modems and routers (including 3G & 4G), firewalls, switches
  • Ad-hoc devices (ie Point-of-Sale kiosks, NAS boxes, projectors, multiple displays, etc)

Core Support Services:

  • Server Management
  • Security and Virus protection
  • Data Backups
  • Data Recovery
  • Email implementation, setup & support
  • Preventative maintenance
  • Integration of industry-specific apps across various sectors (ie medical, financial, real estate)
  • User Accounts and staff security policy management
  • Domain Name registration, DNS record & webhosting management
  • and more

 

Sales Consultants

With our competitive hardware and software pricing we’ve got your needs covered:

  • desktops
  • laptops
  • servers
  • software
  • domain names & web-hosting
  • cloud services
  • and more

 

Solutions Experts

Maintain, protect, and improve – CoffeeBean IT provides flexible solutions for ad-hoc projects or ongoing support.

Maintain

  • Efficiency – we ensure your systems are running optimally, yet are flexible enough to absorb new technology as it becomes available & affordable. Common implementations: server rollouts, workstation upgrades, advice with hardware decisions and software purchases, smartphone and tablet integration, and more
  • Management – we handle the day-to-day administrative side of server management: user accounts, email, contacts, security policies, company data backups, security updates, etc
  • Proactivity – Preventative Maintenance is key to system uptime. We have a core set of industry Best Practices which we stand by as essential to keeping your company’s network well-oiled and un-obtrusive

Protect

  • Security – we ensure your systems are best protected against virus outbreaks and that your company data is safe from prying eyes
  • Data Backups and Disaster Recovery – we implement scalable Disaster Recovery Plans and solid backup solutions tailored to your needs and ensure that your all-important company data is protected from theft or loss

Improve

  • Productivity – technology is forever enabling us to increase efficiency through improvements to IT infrastructure – we believe in a proactive approach, in tandem with budgetary considerations
  • Project Management – whether upgrading your existing IT infrastructure or replacing it outright, we love the big jobs: server upgrades, data migrations, internet upgrades, computer replacements, software rollouts, the list goes on
  • Go Mobile – we understand the productivity benefits to having the ability to work remotely – as such we specialize in Mobile Computing and Remote Access, with a keen focus on helping our clients to perform these tasks securely and as seamlessly as possible. Access email, company data, or even your own office computer from anywhere, safe in the knowledge that your data is securely encrypted. We support laptops, mobile phones, tablets, PC, Apple, Android, Blackberry, you name it
  • Go Cloud – an ideal solution for some business models – we can advise on whether this solution will improve productivity for your business and which product best fits your organization (eg Google Apps for Business, Microsoft Office 365, or a custom cloud solution)
  • Manage Growth – CoffeeBean IT helps grow businesses – this is a driving factor for us, as we love to see our clients do well! We help advise and plan for the addition of staff or systems, smoothly and efficiently, as your business continues to expand and prosper!